MAX-Wallet is the primary mobile application for end users to manage their Maxonrow accounts.
The wallet is built on Maxonrow Blockchain with embedded state-of-the-art KYC.
It’s a powerful and user-friendly wallet that helps users manage their digital assets and digital ID.
MAX-Wallet users only need to go through KYC once when they first register. Once the user’s identity is verified, they can manage their digital assets and access all services within the Maxonrow ecosystem.
With a clean and engaging UI, users can access a variety of digital ID services, see details of their digital assets and transaction history at a glance, transfer MXW, chat with other MAX-Wallet users and more.
MAX-Wallet is a mobile wallet (available on iOS and Android) developed by Maxonrow that helps users manage digital ID and assets. You can use MAX-Wallet to safely store, send and receive MXW. Businesses can create customized tokens. The mobile wallet also supports in-app chat functions.
The development team is working on releasing more digital identity services such as MAX-Register, a login service that allows users to securely access other platforms using MAX-Wallet, without having to create a separate account.
Anyone, as long as you are who you say you are. Please make sure to provide a valid government issued ID and enter the correct information accordingly so you can pass the ID verification.
Every user in the MAX-Wallet ecosystem has to pass the ID verification to conduct transactions. In other words, every wallet address is tied to a verified identity to ensure accountability and tracebility. All transactions in app are proteced by encryption and blockchain technology.
A wallet address is comprised of a string of alphanumeric characters and is used to conduct MXW transactions. The address indicates to where the tokens are sent, and from where you are receiving the tokens.
Sorry, no. Your wallet address is unique and permanent. You cannot change it once your account has been created.
To sign up, please follow these steps:
1. Open MAX-Wallet app on your device
2. Tap SIGN UP
3. Enter your nickname
4. Enter email address
5. Tap SUBMIT
6. Check the email inbox or junk/spam folder to look for Email OTP sent by Maxonrow
7. Find your 6-digit OTP Code in the email
8. Enter the 6-digit OTP Code in MAX-Wallet app
9. If you didn't receive an email or if the 6-digit OTP Code is expired, you can tap RESEND EMAIL VERIFICATION CODE
10. Set and confirm a 6-digit PIN
11. Enable the biometric authentication feature (optional) by tapping USE BIOMETRIC. If you don't want to enable the function, tap NO,THANKS
12. Congratulations! You have successfully created a MAX-Wallet account.
Update your MAX-Wallet to the latest version. If you have the latest version and the problem persists, please contact us at [email protected].
A Paper Key is 12-word recovery phase arranged in a fixed sequence and is the master key to your MAX-Wallet. It's the only way to recover your account if you lose your phone or forgot your password.
Don'ts
- Do not take a screenshot of the Paper Key.
- Do not store the Paper Key information on the same device where you use your MAX-Wallet app.
Do's
- Write it down. Write down the 12-word phrase in order and keep it in a safe place.
- Send the 12-word phrase and the order to your email.
- Keep the 12-word phrase in a doc on cloud.
Two ways to back up your MAX-Wallet account:
Paper Key
- Tap PROFILE on the bottom right on the Dashboard page
- Tap ACCOUNT BACKUP on the Profile page
- Tap VIEW PAPER KEY
- Enter your security password and tap NEXT
- Go over the tips and tap NEXT
- Write down your paper key in the same order physically on a piece of paper.
- Tap DONE
- Congraturations! You have successfully backed up via the Paper Key.
Please keep the paper somewhere safe only you know.
Exporting Wallet File
- Tap PROFILE on the bottom right on the Dashboard page
- Tap ACCOUNT BACKUP
- Tap EXPORT WALLET FILE
- Enter your security password and tap NEXT
- Tap EXPORT
- Select the export option available on your phone.
- For example, if you choose to export via Gmail, the backup file ‘mxw_backup.json’ will be sent to your inbox.
Tap SEND in Gmail app to complete the backup.
A compromised Paper Key leaves all your assets susceptible to theft and hijack. If your Paper Key is stolen or leaked to any unauthorized third party, immediately transfer all your assets to a trusted recipient, and report it to us right away ([email protected]) to freeze all assets in your MAX-Wallet.
1. Open MAX-Wallet app
2. Tap RECOVER
3. Tap INPUT PAPER KEY
4. Enter the 12-word phrase in order that you wrote down on a piece of paper
5. Once done, tap SUBMIT
6. Set and confirm your new 6-digit PIN
7. Set and confirm your new security password and tap NEXT
8. Done! Your wallet should be recovered.
1. Find your backup file "mxw_backup.json"
2. Download the file to your device
3. Open MAX-Wallet app
4. Tap RECOVER
5. Tap FROM BACKUP FILE
6. Tap SELECT FILE to upload the backup file "mxw_backup.json"
7. Enter your security password
8. Tap RECOVER
9. Set and confirm your new 6-digit PIN
10. Set and confirm your new security password and tap NEXT
11. Done! Your wallet should be recovered.
ID verification (KYC/Know Your Customer ) is required as a measure to hold MAX-Wallet users liable for all their transactions conducted on our platform. This allows law enforcement entities to trace a user if the user is deemed a fraud or has committed a crime.
We do not disclose user information unless requested by law enforcement authorities.
The user is required to complete all three levels of ID Verification in order to access all MAX-Wallet functions:
Level 1 - To set the 6-digit PIN and enter your personal identity information
Level 2 - To set security password and upload the front and back photo of your identity document
Level 3 - To backup wallet with Paper Key, take selfie photo with your identity document, and perform liveness detection
Kindly follow the steps below:
1. Tap GO on the Digital ID-Lv 0 banner on the Dashboard page
2. Set 6-digit PIN if you haven't and enter your information as instructed
3. Set security password and upload the front and back photo of your identity document
4. Backup wallet with Paper Key
5. Take selfie photo with your identity document
6. Perform liveness detection, such as blink your eyes, shake your head and etc.
7. Read and agree the T&Cs
8. Tap SUBMIT
We will review it within 1-3 business days.
Your submission was probably rejected because:
1. Information entered does not match identification document
2. Identification document has expired
3. Selfie photo and identification photo do not match
4. There was no clear difference in color between the background and the identification document
5. Photo of identity document is too blurry, dark, or unclear because of glare
6. You were wearing sunglasses or hats when taking the selfie
None of the above? Contact us at [email protected] for assistance.
6-digit PIN
- Only for wallet login
Security password
- Send token to other users
- View paper key during account backup
- Export wallet file during account backup
- Wipe wallet from device
If your security password is lost, follow these steps below to reset security password:
1. Tap PROFILE on the bottom right on the Dashboard page
2. Tap SETTINGS
3. Tap RESET SECURITY PASSWORD
4. Answer the question about your Paper Key
5. Tap SUBMIT
6. Enter and confirm your new security password
7. Tap NEXT
8. Well done! Your security password has been reset!
Once your ID verification is approved, you can send tokens to other MAX-Wallet users.
To send tokens, follow the steps below:
1. Tap QR-Scan icon in top-right corner
2. Scan recipient wallet’s QR code
3. Select asset type and enter amount
4. Enter Transaction Notes (optional)
5. Tap SEND
6. Enter your security password
7. Tap NEXT
8. Done. You've successfully sent yout tokens!
Once your ID verification is approved, you can request tokens from other MAX-Wallet users.
To request tokens, follow the steps below:
1. Tap ASSETS at the bottom of the Dashboard page
2. Tap REQUEST
3. Select asset type and enter token amount
4. Allow sender to scan your QR code
5. You should receive the token(s) from the sender soon
If you want to remove or wipe a wallet from your device, follow these steps:
1. Tap PROFILE on the bottom right on the Dashboard page
2. Tap SETTINGS
3. Tap WIPE FROM THIS DEVICE
4. Enter your security password
5. Tap NEXT
6. Make sure that you have the paper key OR the backup file saved securely
7. Tap CONFIRM
8. Your wallet and all associated credentials will be removed from your device
Each transaction stored in the blockchain is immutable. If the transaction went through, you cannot stop or reverse the transaction to retrieve your assets.
However, you can still immediately send a direct message to the recipient to inform your mistake and politely ask your assets to be returned to you.
If you need help with something not listed here, please contact us at [email protected]. We will get back to you as soon as we can.
We guarantee to get back to you within a business day.
